This week on the Cone….. We have a Hall of Fame episode for you! Dr. Andy Roark talks to Dr. Lisa Radosta about firework phobia and what we can do when clients call right before the bangs start. Let’s get into it! Cone Of Shame Veterinary Podcast · COS – 208 – Hall Of Fame –… Read More
Life With Clients
The Data Driven Future of Vet Med
Dr. Jules Benson, BVSc, MRCVS, Chief Veterinary Officer at Nationwide, joins Dr. Andy Roark to talk about the power (and scarcity) of big data in veterinary medicine. They discuss how medical data is currently being collected in clinics and by pet insurance companies, and how this data can be harnessed to achieve better clinical outcomes… Read More
What Does the Modern Pet Owner Actually Want?
Steve Dale, certified animal behavior consultant (CABC), joins Dr. Andy Roark to discuss what modern pet owners want. Steve explains the rise of the “fur baby” and how that cultural shift has intersected with a larger demand for convenience and immediate service. Steve imagines what the desired pet owner experience looks like today, and what… Read More
A Blueprint for Vet Team Retention & Wellness?
Dr. Brian Bourquin joins the podcast to discuss the new NOMV C.L.E.A.R. Blueprint. This is a hospital wellness certification program that was recently introduced to veterinary clinics. Dr. Bourquin talks about the certification, the experience of implementing it in his own Boston veterinary practices, and lessons learned along the way. Cone Of Shame Veterinary Podcast… Read More
Intentional Discounting Revisited
Dr. Tannetje’ Crocker joins the podcast to expand on a previous episode where she and Dr. Roark discussed the ethics and implementation of intentional discounting. In this episode, Drs. Crocker and Roark talk about the feedback from that episode, what they see as valid criticism and what they disagree with. The conversation then turns to… Read More
Tailoring Veterinary Medicine: Lessons from Prego’s Spaghetti Sauce Story
Last weekend, I read the best article I’ve ever seen about ketchup, mustard and spaghetti sauce. Now, I know what you’re thinking – how can condiments and pasta sauce be so intriguing? Well, this article taught me a valuable lesson about understanding our clients’ needs. If you have the time, I highly recommend hitting that… Read More