Team Culture

Working at the front desk of a veterinary hospital is already a hard job. Sometimes, veterinarians do things to make it even harder. In this video from DVM360.com, Dr. Roark gets real about the top 5 things vets do that drive the front desk crazy. 5. They don’t prepare clients for the bill. via GIPHY |… Read More

It might sound odd for a veterinarian who writes on how best to use consumer technology in veterinary practices to be talking about employee satisfaction, but it really isn’t.  One of my favorite B-school professors said that the focus on information technology (IT) should be much more on the information than on the technology.  Technology… Read More

On your first day working with pets, you are given four gifts. Three are dogs; one is a sled. The three dogs are named Giving, Happiness, and Stability. The sled is called Life. Giving represents what we do to help pets or people without expecting repayment. This may involve time, labor, money, medications, or knowledge…. Read More

By: Kathryn A. Hughes MD   “A good surgeon has the eye of an eagle, the heart of a lion, and the hand of a woman…”– 15th Century English Proverb   #ILookLikeASurgeon, a new hashtag on Twitter and the movement it inspired, has resonated deeply with me.   I look like a Surgeon. There is… Read More

  Firstline magazine has launched a video series called Coffee on the Couch with Tasha McNerney CVT to help veterinary technicians grow their careers. In this episode, Dr. Andy Roark gives some epic career advice for anyone in veterinary medicine while searching for both a couch and some coffee. [tweetthis]Coffee On the Couch: Epic Career… Read More

We all tend to have a slightly glamorous vision of veterinary careers. We like to imagine ourselves changing the lives of every client, patient and stray animal that crosses our path every single day. Then our careers begin and we are bombarded with the not-so-glamorous aspects: the medical records, inoperable tumors, anal gland explosions, crazy… Read More