Many years ago, my wife and I decided to put our kids on the swim team. We wanted them to do something athletic, and I was frankly a little concerned that my oldest daughter seemed deeply opposed to doing anything remotely competitive. She would routinely let people tag her on the playground because “everyone should… Read More
Stop Using NeoPolyBac for Every Red Eye
Dr. Alex Sigmund, DVM, DACVO, a board-certified veterinary ophthalmologist and the face behind The Vet Eye Guy, is here to call us out on something I may or may not be guilty of: reaching for NeoPolyBac every time a dog shows up with a red eye! We’re digging into why that approach can lead to… Read More
De-escalating Frustrated Clients
Kelsey Beth Carpenter, RVT, is taking over the microphone again, and this time we’re tackling a situation every veterinary professional dreads: an angry client who just discovered their pet’s medication costs less somewhere else! With pharmacy competition heating up in Canada, we’re talking about veterinary client communication, why frustration often comes from fear, and how… Read More
Being Human is Really Hard
I’m sitting in an airport right now with a very high heart rate, because I just missed my connecting flight. It wasn’t my fault (my first flight was delayed, which made the second one impossible), but that doesn’t do much for the knot in my chest. I’m stressed, I’m thinking about the worst possible outcome… Read More
When Your World Turns Upside Down
Dr. Ryane Englar is joining me on the podcast today to tell her unique story: What happens when you go blind as a veterinarian? Dr. Englar takes us through the journey, from her first symptoms, to diagnosis, to treatment and transplant, to learning to move through the world differently with a disability. Dr. Englar is… Read More
Change Management & Service Strategy Shifts
Dr. Peter Weinstein, DVM, consultant, and co-author of “The E-Myth Veterinarian,” joins Dr. Andy Roark to tackle a question keeping Canadian practice owners up at night: what happens when Costco and other big-box pharmacies start undercutting your clinic’s prices? They dig into what US vets already learned the hard way about pharmacy disruption, the real… Read More