Behind every great superhero is an even better supporting character. Someone hiding in the shadows, never in the spotlight, an unsung hero who doesn’t gets the credit they deserve. Iron Man has Pepper Potts. Superman has Lois Lane. Batman has Alfred. Veterinarians and veterinary technicians have our front office workers – the client service representatives (CSRs), receptionists, and managers. Read More
A Simple Way to Improve Morale
I looked at the schedule and saw it was going to be a very busy day. Our surgery schedule was overbooked, meaning procedures would probably go into lunchtime. In addition, the appointment schedule was double booked for most of the morning. Read More
COVID-19 and Your Pet
It has been a life-changing week in Northern Minnesota. Less than a month ago, COVID-19 was known only as “The Corona Virus” and thought to be a disease of foreign countries on the other side of the world. We were warned but didn’t really believe that it would make its way to the United States…. Read More
Pixie’s Story of Hope, Kindness and Second Chances
She had been seen wandering around the country roads for at least three days, an old black lab with a graying face. Every day she seemed to get slower and slower and she became weaker and weaker. Finally, one evening, when she couldn’t wander anymore, too sick, hungry and dehydrated to go on anymore, she… Read More
My Vet Team Cares About Your Pet
“Veterinary clinics don’t care about animals anymore, they only care about making money.” People have been saying that a lot lately and it makes me upset because it simply is not true. People in the veterinary field are some of the most caring and compassionate people I have ever met. If you have any doubts,… Read More
It’s Easy to Say “Be Kind” But What is Kindness?
Today is World Kindness Day. Taglines about kindness are everywhere: “In a world where you can be anything, be kind,” “It doesn’t cost anything to be kind,” and “Practice random acts of kindness” are just a few examples. Ellen Degeneres has an entire line of products, including T-shirts, socks, mugs and even shoelaces with the… Read More