Last weekend, I read the best article I’ve ever seen about ketchup, mustard and spaghetti sauce. Now, I know what you’re thinking – how can condiments and pasta sauce be so intriguing? Well, this article taught me a valuable lesson about understanding our clients’ needs. If you have the time, I highly recommend hitting that… Read More
Blog
Is Interpersonal Conflict In The Way Of Work?
“If we could just stop having interpersonal issues, we could get the actual work done!” I’ve heard countless leaders and managers say something along this line. I’ve said it myself. Do you know why this sentiment is flawed? It’s because managing interpersonal relationships is doing the work. As a leader, spending time to help your… Read More
Graduation: Embracing New Chapters With Intention
It’s that time of the year again. The time to turn a new page, wrap up an important chapter, and start a new one. It’s graduation season. A year ago I wrote about why I think graduations are important, and why we should have more of them. I still believe this strongly. Our lives are… Read More
The Hope Rebellion
The opposite of grimdark is hopepunk. Pass it on.– Alexandra Rowland Everything is deteriorating and the only smart outlook is a cynical one. At least that’s what I’m hearing. Well, nihilism, the belief that nothing matters, isn’t a worldview or a professional outlook I’m interested in. Yes, our profession is a hard one. There are challenges… Read More
Is Convenience Leading Us Toward Misery?
I know I’m not the only person who enjoyed practice back in 2020. That was when pet owners were being seen curbside, and vet medical teams were powering through appointments with pit crew-level efficiency. Seeing pets that way was, for us veterinarians, extremely convenient. It allowed us to stay in one spot, do our work… Read More
Do You Dine Out For The Food, Or The Experience?
When you go to a restaurant, what do you really want? Do you want amazing food, or do you want an amazing experience? For most of us, we are looking for the latter. At first blush, eating out seems to be all about the food. It’s not hard to think of fine dining and imagine… Read More