Last year, I started a veterinary conference for butt-kicking, positive-vibe-creating, happiness-in-vet-practice-finding veterinary business nerds. So far, we’ve had two of these conferences and the third is coming up fast. Before each one of these events, I have gotten similar messages from people who are about to attend. Essentially, they say: “Don’t tell anyone, but I’m… Read More
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Why Veterinarians Should Aspire to Be Like Technicians
I love my technicians. They are the most amazing people and have skills that combine every single specialization in the human nursing field. They don’t get paid enough, in my opinion, and deserve more respect than most clients give them. They are the people we should aspire to be like. When I was fifteen I… Read More
The Veterinary Technician I Never Got to Thank
As we begin the celebration for Vet Tech Week, I was reminded of the technician who made me the technician I am today. When I started in this field as a kennel attendant, progressed to a veterinary assistant, and then became a baby technician there was a technician who inspired me. I was very green… Read More
Our Clients DO Listen, but are Your Consults Two-Way?
I am all too aware of the need to communicate in a way that my clients can understand as well as process the information delivered. This is vital if they are to ultimately feel comfortable making any kind of decision about their pet’s healthcare. After all, it might literally be a life or death decision… Read More
We Are All on the Same Team
We all live in fear of the “Bad Review.” We don’t want to be accused of caring only about money, and we don’t want to be told we killed someone’s pet because we made a mistake. But the thing that hurts the most is to hear someone say we let them down because we just didn’t care… Read More
Finding the Silver Lining When Faced with Tragedy
Have you ever wondered “why me?” when faced with a tragedy? Do you find the silver lining or do you wallow in self-pity? Everyone deals with tragedy in different ways, but what if you could recognize that it happened for a reason? And that reason was a positive one? Life never ceases to overwhelm us… Read More