I have been practicing veterinary medicine for nearly 17 years. I graduated from the University of Tennessee College of Veterinary Medicine in 2003, a starry-eyed 24-year-old ready to start the career I’d been dreaming of since childhood. I was one of those 6-year-olds that knew she wanted to be a vet in 1st grade, and… Read More
Life With Clients
Are You Making This Mistake with Your Clients?
How to ace the blame game. 8 questions you need to know. My daughter trips and drops her lego on the floor. The lego that she just spent 2 hours creating. Immediately she is in a rage and her rage is directed at me. She’s yelling at me because it is my fault that she… Read More
What is Reasonable?
Yesterday I received a client’s email that was as interesting as it was disturbing. I became a life coach for veterinarians because the people in our profession are stressed out, overworked and underpaid. They have many daily stresses that “normal” people, like our clients, do not understand. They are peed on, pooped on, bitten, scratched,… Read More
I Still Love Veterinary Medicine and Here’s Why
The charts keep piling up, the ever ringing phone is a reminder of more patients to help than available hands. Technicians bump shoulders as they quickly pass by in the hallway, rushing to the lab. The vibe inside the clinic spins along with the centrifuge, tossing those out who don’t sync in balance with the others. Exam… Read More
It’s Not All About Me
Veterinary medicine can be hard. Sometimes we get cases that really challenge us. It may be the clinical signs don’t add up, the client declined diagnostics that would give us a definitive diagnosis, or the pet isn’t responding to treatment the way we expect. When I have a tough medical case, I use all my… Read More
No, We Don’t Offer a Money-Back Guarantee
“I wasn’t satisfied with my visit, I want a refund.” “The bloodwork was normal, so I can get my money back, right?” “The treatment didn’t help. I want my money back.” For anyone in the veterinary field, we hear this a lot. It seems like owners believe that if they complain enough they will get… Read More