I’m hearing a growing number of Access to Care advocates in veterinary medicine argue that the “spectrum of care” should include treatments that pet owners find affordable and ask for, even if veterinarians are uncomfortable recommending them. The fact that some pet owners want to do things their veterinarian might not be excited about is… Read More
Life With Clients
Why Veterinary Client Trust Feels Different in 2026
Dr. Jules Benson, BVSc, MRCVS, founder of Tapetum Lucidum Consulting, tackles one of the biggest questions facing veterinary medicine right now, why trust in veterinarians feels more fragile than ever. Fresh off a conference, he and Dr. Andy Roark explore how corporate growth, changing client perceptions, and rising costs are reshaping veterinary client trust and… Read More
Access to Vet Care
Simon F. Haeder, PhD is an associate professor of public health at The Ohio State University, and jumps in with a question every clinic feels right now, how easy is it really for pet owners to get veterinary care? Using a massive secret shopper study, Simon shares what thousands of calls to clinics reveal about… Read More
Training Veterinarians to Do More with Less
Dr. Sheena Warman and Dr. Kristin Jankowski sit down with Dr. Andy Roark to confront a growing challenge in vet med. We are graduating veterinarians who can recite the gold standard, but many feel unprepared for the realities of practice where finances, time, and access shape what care is possible. If you have ever struggled… Read More
Making Clients Happy Is Not Our Top Priority
I saw a LinkedIn post from a veterinarian recently who was frustrated. He said that a cat in his care had accidentally received a double dose of pain medication before surgery, but had been clinically unaffected. He told the cat’s owners what had happened and now they are refusing to pay for the surgery or… Read More
Avoiding Board Complaints with Informed Consent
Dr. Beth Venit, Chief Veterinary Officer for the American Association of Veterinary State Boards, joins Andy to dig into one of the most nerve-wracking topics in vet med: avoiding board complaints by mastering informed consent. If you have ever wondered where the real line is between gold standard care and the minimum standard of care,… Read More