In veterinary school, our ER clinicians had one rule that still sticks with me today: “Never talk badly about the referring DVM to a client.” One important reason for this rule is that the client’s report of what the other vet said may not be exactly accurate. Whether the client was distracted by emotional distress… Read More
Life With Clients
Do You Practice Like Pet Owners Are Watching?
Pet owners can’t always be with their pets while they’re at the clinic, but what if that wasn’t true? Would it affect how you act treat any patients (or team members)? [tweetthis]Practice like pet owners are watching… and eating popcorn.[/tweetthis] Read More
The Real Reason Your Wait at the Vet’s Office is So Long
I recently read a Huff Post article entitled “The Real Reason Your Wait at the Doctor’s Office is So Long.” Veterinary Medicine and Human medicine vary in a lot of very meaningful ways, but we are also often the same. And in this we share a common weakness—we sometimes run behind schedule. In fact, I’d… Read More
The (Dorky) Free Gift Everyone Will Actually LOVE
OK, let me just say upfront that I am fully aware of how nerdy this gift is. However, I’m still going to tell you about it because it makes people feel great, it doesn’t cost a thing, and it might even help your clinic. So what the heck is this magical stocking stuffer? I’ll explain:… Read More
Today I Lied
Today, I lied to a client. And I don’t feel bad about it, to tell the truth. That’s not what I’m like, either the lying or the lack of regret. Like most veterinarians, I believe that telling the truth is an essential part of who I am, and what I do. Being honest is essential… Read More
My Oversight Cost a Dog’s Life- and This is What the Owner Did
Although I’ve been a veterinarian for over ten years now and feel confident in my abilities, a few years ago I made an obvious mistake that I believe cost a young dog his life, and it left me devastated. An aggressive Lab mix named Buddy was seen by my associate for not eating his dry… Read More