“I bet I paid for this exam room.” “That’s a nice wedding ring, bet my dog’s bills paid for that.” “I bet you live in a giant mansion with all the money you have made off my cat.” “I put your kids through college.” “I paid for all those cruise vacations.” “Is that your Lexus… Read More
Life With Clients
What a Tough Week Taught Me About Life With Pets
Today was mentally taxing. It was the kind of day where you realize that you’ve been working for eleven hours and you’ve only had a granola bar. When your head finally hits a pillow, you’re so tired the room is spinning but you can’t shut your brain off. My alarm will buzz in five hours,… Read More
Are You Breaking the 6 Commandments of Professional Courtesy?
In veterinary school, our ER clinicians had one rule that still sticks with me today: “Never talk badly about the referring DVM to a client.” One important reason for this rule is that the client’s report of what the other vet said may not be exactly accurate. Whether the client was distracted by emotional distress… Read More
Do You Practice Like Pet Owners Are Watching?
Pet owners can’t always be with their pets while they’re at the clinic, but what if that wasn’t true? Would it affect how you act treat any patients (or team members)? [tweetthis]Practice like pet owners are watching… and eating popcorn.[/tweetthis] Read More
The Real Reason Your Wait at the Vet’s Office is So Long
I recently read a Huff Post article entitled “The Real Reason Your Wait at the Doctor’s Office is So Long.” Veterinary Medicine and Human medicine vary in a lot of very meaningful ways, but we are also often the same. And in this we share a common weakness—we sometimes run behind schedule. In fact, I’d… Read More
The (Dorky) Free Gift Everyone Will Actually LOVE
OK, let me just say upfront that I am fully aware of how nerdy this gift is. However, I’m still going to tell you about it because it makes people feel great, it doesn’t cost a thing, and it might even help your clinic. So what the heck is this magical stocking stuffer? I’ll explain:… Read More