Whether we like it or not, touch screen checkout questions about whether we would “like to add a tip” to our purchase have become the norm. We’re asked if we want to tip at fast food restaurants, grocery stores, plumbers, online retailers, stadiums, and even self-checkout machines. I’m personally tired of being asked to tip… Read More
Perspective
Where Are The Jelly Packets In Your Practice?
Last week I went camping in Canada with my family. It was glorious, and a trip I will always remember. However, I did get one complaint consistently from the kids… and my wife: We ate a lot of bagels and peanut butter. Bagels and peanut butter are great. They don’t require refrigeration, can withstand being… Read More
Individualism: Does it Really Mean Success?
Every day we are told that success is doing what we want, when we want, and how we want. Our highest goal, apparently, should be going exactly where we want and doing exactly what we want. Compromise is a sacrifice we should strive to avoid. Can there be a greater measure of achievement than to… Read More
Leaders, Take On The Problem Without The Feelings
As a leader, you will undoubtedly be given problems. People will let you know what is not working and ask you for your help. In these situations, it’s your responsibility to assist them. That doesn’t mean you have to fix the problem for them (often it’s better to coach people in how to solve problems… Read More
Lessons we wish we had learned before managing/leading people part 1
Crossover Episode!! In this episode, originally published on the Uncharted Veterinary Podcast, Dr. Andy Roark and Practice Management Goddess Stephanie Goss talk about the lessons they wish they’d known BEFORE they started managing people and leading teams! If you like this episode, you can check out part 2 over at the Uncharted Veterinary Podcast! Cone… Read More
Back to Reality – The Limits of What We Can Control
Jamie Holms, RVT joins the podcast to interview Andy about one of his recent articles. The struggle to take ownership of what we can while knowing when to accept things that are out of our control is never easy. In this episode, Jamie and Andy talk through where those distinctions become challenging in veterinary medicine… Read More