Fritz Wood, a renowned animal health consultant and advisor, joins Dr. Andy Roark to talk about pricing in veterinary medicine. Are increasing prices justified by inflationary pressures and rising costs of living? Do pet owners agree and/or accept this? What are the potential benefits and pitfalls of veterinary clinics raising prices? Should they do fewer… Read More
Team Culture
Home On Time – Practice Responsibility for Staff Wellness
Dr. Bob Lester, CMO of Wellhaven Pet Health, joins Dr. Andy Roark to discuss his recent article in Today’s Veterinary Business Magazine. The topic is “Home On Time (H.O.T.)” – prioritizing staff wellness and setting systems, tools and boundaries to get staff members out of the building on time. Cone Of Shame Veterinary Podcast ·… Read More
Embezzlement in Veterinary Medicine
Mira Johnson CPA, CVPM joins Dr. Andy Roark to discuss embezzlement in veterinary medicine. In an AAHA survey, 86% of respondents said employees had stolen from their clinic. Why does this happen so commonly in our industry? Who is responsible and what motivates the behavior? What can practices do about it? Cone Of Shame Veterinary… Read More
Saying “No” With a Smile & Keeping the Team Motivated – November Mailbag pt. 2
Dr. Andy Roark takes more questions from the mailbag! Questions in this episode: How involved should associate veterinarians be with boarding in the clinic? Phone etiquette when trying to help non-clients on the phone who need assistance but they can’t be seen due to lack of appointment availability What are the best things to do… Read More
Cutting Hours, Resting B Face & Angry Clients – November Mailbag
Dr. Andy Roark does the FIRST EVER Live-Stream episode of the Cone of Shame. This episode was streamed into the Uncharted Veterinary Community and features a Q&A session. Questions in this episode: I’m overwhelmed. Do you recommend I just cut back hours and turn people away? How do you tell an employee she/he has a… Read More
The Pumpkin Spice Approach To Vet Care
I’m going to admit it right here: I’m a Pumpkin Spice Guy. Even more, I’m a Fall Season Guy. I love the changing leaves, the crisp air, the outdoor activities, and a good cozy sweater after a humid South Carolina Summer. It makes me happy to smell cinnamon and sandalwood when walking into a store,… Read More