You can have better appointments and less paperwork right now.I am in love with AI scribes and think (almost) every veterinarian should be using them starting right now. I’m serious. People talk a lot about innovation in veterinary medicine, and most of it is pretty ephemeral. They refer to innovation that has brought us a… Read More
HOF: New Heart Murmur in a Cat Scheduled for a Dental (HDYTT)
Dr. Anna McManamey, Professor of Cardiology at Purdue’s College of Veterinary Medicine, joins Dr. Andy Roark to discuss a common yet challenging case: a new heart murmur in a cat scheduled for a dental procedure. In this Hall of Fame episode, Dr. Mack unpacks the potential causes of heart murmurs in cats, with a focus… Read More
Avoid Regret. Do This.
Let’s be honest: Making memories is often a pain in the rear. It snowed in Greenville last Friday. The vet clinic shut down and the kids were home from school as the flakes began to pile up. I was working through a pile of important projects and had told everyone I would be unavailable until… Read More
New Guidelines Aim to Improve Employee Well-Being
In this episode, Dr. Andy Roark welcomes Dr. Phil Richmond, founder of Flourishing Phoenix, to dive into the U.S. Surgeon General’s Framework for Mental Health in the Workplace. They discuss how veterinary practices can address psychosocial hazards, implement effective risk assessments, and foster a culture of wellbeing that supports teams without creating unnecessary stress. You’ll… Read More
Conflict Management
Three reasons vet teams are so bad when it comes to drama and conflict… and a brief plug for my new conflict management certificate I once heard someone say “Veterinary practices are the most dysfunctional workplaces I’ve ever seen, and I used to manage restaurants.” The statement made me laugh, but it also really bothered… Read More
Leveling Up Fear Free
Ever wondered what the next level of Fear Free handling really looks like? Dr. Andy Roark sits down with Dr. Megan Bauer and Jessica Osborne of Latah Creek Animal Hospital in Spokane, Washington, to explore their transformative journey into Fear Free practice. From navigating staff and client turnover to implementing innovative low-stress handling techniques, this… Read More