Whether we like it or not, touch screen checkout questions about whether we would “like to add a tip” to our purchase have become the norm. We’re asked if we want to tip at fast food restaurants, grocery stores, plumbers, online retailers, stadiums, and even self-checkout machines. I’m personally tired of being asked to tip… Read More
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Where Are The Jelly Packets In Your Practice?
Last week I went camping in Canada with my family. It was glorious, and a trip I will always remember. However, I did get one complaint consistently from the kids… and my wife: We ate a lot of bagels and peanut butter. Bagels and peanut butter are great. They don’t require refrigeration, can withstand being… Read More
Individualism: Does it Really Mean Success?
Every day we are told that success is doing what we want, when we want, and how we want. Our highest goal, apparently, should be going exactly where we want and doing exactly what we want. Compromise is a sacrifice we should strive to avoid. Can there be a greater measure of achievement than to… Read More
Leaders, Take On The Problem Without The Feelings
As a leader, you will undoubtedly be given problems. People will let you know what is not working and ask you for your help. In these situations, it’s your responsibility to assist them. That doesn’t mean you have to fix the problem for them (often it’s better to coach people in how to solve problems… Read More
The Expanding Cat
Last week I saw a cat that had gained 2 lbs since her last visit. I stood at the computer and double checked what I was seeing. Why would this 4 year-old cat suddenly gain 25% of her body weight in 6 months? I decided then and there that I would have an honest conversation… Read More
Would You Give 5 Minutes to Help a Friend?
Imagine a friend of yours had a setback that was ruining her day. A setback that would really only take 5 minutes of work to resolve. Would you help her? Would you jump in and give 5 minutes of your time and energy to prevent this person you care about from feeling angry or defeated?… Read More