Mira Johnson CPA, CVPM joins Dr. Andy Roark to discuss embezzlement in veterinary medicine. In an AAHA survey, 86% of respondents said employees had stolen from their clinic. Why does this happen so commonly in our industry? Who is responsible and what motivates the behavior? What can practices do about it? Cone Of Shame Veterinary… Read More
Team Culture
Saying “No” With a Smile & Keeping the Team Motivated – November Mailbag pt. 2
Dr. Andy Roark takes more questions from the mailbag! Questions in this episode: How involved should associate veterinarians be with boarding in the clinic? Phone etiquette when trying to help non-clients on the phone who need assistance but they can’t be seen due to lack of appointment availability What are the best things to do… Read More
Cutting Hours, Resting B Face & Angry Clients – November Mailbag
Dr. Andy Roark does the FIRST EVER Live-Stream episode of the Cone of Shame. This episode was streamed into the Uncharted Veterinary Community and features a Q&A session. Questions in this episode: I’m overwhelmed. Do you recommend I just cut back hours and turn people away? How do you tell an employee she/he has a… Read More
The Pumpkin Spice Approach To Vet Care
I’m going to admit it right here: I’m a Pumpkin Spice Guy. Even more, I’m a Fall Season Guy. I love the changing leaves, the crisp air, the outdoor activities, and a good cozy sweater after a humid South Carolina Summer. It makes me happy to smell cinnamon and sandalwood when walking into a store,… Read More
The Hard Thing About Appreciation
Showing appreciation should be simple. We’re acknowledging or recognizing someone for something good they did or that we enjoyed. What’s so hard about that? Well, it’s not really the act of showing appreciation that can be a challenge, it’s how we go about it to make sure that person really hears us. Now, you might… Read More
Private Equity, Rising Wages & Affordable Care – Understanding Modern Veterinary Economics
Economist Matt Salois, Ph.D. joins Dr. Andy Roark to discuss the driving economic forces in the veterinary profession today. They discuss the impact of corporatization across the profession, how private equity is changing the way practices operate, and how buying practices at ridiculously high prices is supposed to pay off in profits. They also discuss… Read More