Team Culture

Last week I had a conversation on the Uncharted podcast with my friend and colleague Stephanie Goss about how a practice manager might dig out of a pit of negativity. This manager had been running a veterinary practice for years where the practice owner “just didn’t want to deal with it” when staff conflict or… Read More

Have you ever felt that someone got you, like truly, deeply, at your core got you? You see, I have a superpower. Not the kind that headlines a major motion picture, or gets me on the B-list of the Avengers, or even their trusty sidekick. My superpower would qualify me for the Suicide Squad, and… Read More

It finally happened. The veterinarian shortage and veterinary technician shortage that they’ve always talked about for the last 20 years. If you look in today’s clinical practice it is almost impossible to find staff. The classified ads are full and the world during COVID has seemed to expedite this market. Yes, it is truly a… Read More

If the past year has taught us anything, it is how quickly life can change. The veterinary industry is working through many challenges, including increased demand and a decreased workforce. My hospital is no exception. Since the end of last summer, we have been working with a skeleton crew when several of our team members… Read More

Maybe this will age me. That’s OK. As an aging Gen X’er, I am reminded often of the “Choose Your Own Story” books. For those who don’t remember, with these stories, every choice the reader made, they were instructed to skip to a section in the book that either gave you another choice or you had to read what fate your choices had sealed. Read More