If the past year has taught us anything, it is how quickly life can change. The veterinary industry is working through many challenges, including increased demand and a decreased workforce. My hospital is no exception. Since the end of last summer, we have been working with a skeleton crew when several of our team members… Read More
How Do I Want to Show Up for My Team?
Firework Phobia Over the Phone
Dr. Andy Roark talks to veterinary behaviorist Dr. Lisa Radosta about firework phobia and what we can do when clients call right before the bangs start.Originally published: July 2, 2020 Cone Of Shame Veterinary Podcast · COS 087 Firework Phobia Over the Phone LINKS Secret Sauce to Optimizing workflow: unchartedvet.com/upcoming-events/ Charming the Angry Client On-Demand Team… Read More
Surprise Summer Toxins You’re Not Ready For
Compost heaps?! Mushrooms?! New info on grape toxicity?? That’s what we are getting into with Dr. Tina Wismer, the Senior Director of the ASPCA Animal Poison Control Center, on today’s episode. Cone Of Shame Veterinary Podcast · COS 086: Surprise Summer Toxins You’re Not Ready For LINKS Charming the Angry Client Online Course for Teams: www.drandyroark.com… Read More
A Better Way to Get Eye Meds Into Cats
We have a 9 mo kitten with chronic eye problems who is starting to resist getting eye meds. HOW DO YOU TREAT THAT? In this episode, Dr. Andy Roark and certified feline behavior consultant Ingrid Johnson talk about the value of a “Medication Station” for cats and how this tool can be used to make… Read More
Top 5 Things I Want Veterinary Medicine to Keep
Maybe this will age me. That’s OK. As an aging Gen X’er, I am reminded often of the “Choose Your Own Story” books. For those who don’t remember, with these stories, every choice the reader made, they were instructed to skip to a section in the book that either gave you another choice or you had to read what fate your choices had sealed. Read More
What’s in the Bag? Helping Clients Understand What They Are Feeding
How do you talk to pet owners about what they are feeding their pets when they are buying brands you’ve never heard of?? The pet food market has exploded and dedicated pet owners are buying diets off the internet with no real idea of what they are getting. How do we, as veterinary professionals, make… Read More