Crossover Episode!! In this episode, originally published on the Uncharted Veterinary Podcast, Dr. Andy Roark and Practice Management Goddess Stephanie Goss talk about the lessons they wish they’d known BEFORE they started managing people and leading teams! If you like this episode, you can check out part 2 over at the Uncharted Veterinary Podcast! Cone… Read More
Team Culture
What Does the Modern Pet Owner Actually Want?
Steve Dale, certified animal behavior consultant (CABC), joins Dr. Andy Roark to discuss what modern pet owners want. Steve explains the rise of the “fur baby” and how that cultural shift has intersected with a larger demand for convenience and immediate service. Steve imagines what the desired pet owner experience looks like today, and what… Read More
A Blueprint for Vet Team Retention & Wellness?
Dr. Brian Bourquin joins the podcast to discuss the new NOMV C.L.E.A.R. Blueprint. This is a hospital wellness certification program that was recently introduced to veterinary clinics. Dr. Bourquin talks about the certification, the experience of implementing it in his own Boston veterinary practices, and lessons learned along the way. Cone Of Shame Veterinary Podcast… Read More
Intentional Discounting Revisited
Dr. Tannetje’ Crocker joins the podcast to expand on a previous episode where she and Dr. Roark discussed the ethics and implementation of intentional discounting. In this episode, Drs. Crocker and Roark talk about the feedback from that episode, what they see as valid criticism and what they disagree with. The conversation then turns to… Read More
Are Non-Compete Clauses Going Away in Veterinarian Contracts?
Dr. Lance Roasa joins the podcast to talk non-compete clauses! There has been a lot of attention recently on FTC proposed rule makings around non-compete agreements, and some are wondering what’s in the future for veterinarian contracts. Dr. Roasa weighs in on what’s going on and what we can expect in the future. Cone Of… Read More
Is Interpersonal Conflict In The Way Of Work?
“If we could just stop having interpersonal issues, we could get the actual work done!” I’ve heard countless leaders and managers say something along this line. I’ve said it myself. Do you know why this sentiment is flawed? It’s because managing interpersonal relationships is doing the work. As a leader, spending time to help your… Read More