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Team Culture

Lessons we wish we had learned before managing/leading people part 1

July 27, 2023 by Andy Roark DVM MS

Crossover Episode!! In this episode, originally published on the Uncharted Veterinary Podcast, Dr. Andy Roark and Practice Management Goddess Stephanie Goss talk about the lessons they wish they’d known BEFORE they started managing people and leading teams! If you like this episode, you can check out part 2 over at the Uncharted Veterinary Podcast! Cone… Read More

Filed Under: Podcast Tagged With: Perspective, Team Culture

What Does the Modern Pet Owner Actually Want?

June 20, 2023 by Andy Roark DVM MS

Steve Dale, certified animal behavior consultant (CABC), joins Dr. Andy Roark to discuss what modern pet owners want. Steve explains the rise of the “fur baby” and how that cultural shift has intersected with a larger demand for convenience and immediate service. Steve imagines what the desired pet owner experience looks like today, and what… Read More

Filed Under: Podcast Tagged With: Life With Clients, Perspective, Team Culture

A Blueprint for Vet Team Retention & Wellness?

June 15, 2023 by Andy Roark DVM MS

Dr. Brian Bourquin joins the podcast to discuss the new NOMV C.L.E.A.R. Blueprint. This is a hospital wellness certification program that was recently introduced to veterinary clinics. Dr. Bourquin talks about the certification, the experience of implementing it in his own Boston veterinary practices, and lessons learned along the way. Cone Of Shame Veterinary Podcast… Read More

Filed Under: Podcast Tagged With: Life With Clients, Perspective, Team Culture

Intentional Discounting Revisited

June 8, 2023 by Andy Roark DVM MS

Dr. Tannetje’ Crocker joins the podcast to expand on a previous episode where she and Dr. Roark discussed the ethics and implementation of intentional discounting. In this episode, Drs. Crocker and Roark talk about the feedback from that episode, what they see as valid criticism and what they disagree with. The conversation then turns to… Read More

Filed Under: Podcast Tagged With: Life With Clients, Perspective, Team Culture

Are Non-Compete Clauses Going Away in Veterinarian Contracts?

May 31, 2023 by Andy Roark DVM MS

Dr. Lance Roasa joins the podcast to talk non-compete clauses! There has been a lot of attention recently on FTC proposed rule makings around non-compete agreements, and some are wondering what’s in the future for veterinarian contracts. Dr. Roasa weighs in on what’s going on and what we can expect in the future. Cone Of… Read More

Filed Under: Podcast Tagged With: Life With Clients, Perspective, Team Culture

Is Interpersonal Conflict In The Way Of Work?

May 26, 2023 by Andy Roark DVM MS

“If we could just stop having interpersonal issues, we could get the actual work done!” I’ve heard countless leaders and managers say something along this line. I’ve said it myself. Do you know why this sentiment is flawed? It’s because managing interpersonal relationships is doing the work. As a leader, spending time to help your… Read More

Filed Under: Blog Tagged With: Perspective, Team Culture

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