Dr. Adam Little joins Dr. Andy Roark to discuss what the recent launch of powerful AI tools like ChatGPT will mean for veterinary medicine in the next 5 years. They discuss how AI will impact communication with pet owners, customer service, building practice systems and protocols, and making accurate diagnoses. Cone Of Shame Veterinary Podcast… Read More
Team Culture
Making Practice Easier with Automation
Mira Johnson CVPM CPA joins Dr. Andy Roark to talk about opportunities many veterinary practices are missing to lighten their load and speed up their work through automation. In this episode, Mira discusses the benefits of decreasing human interaction in systems that are repeated (or simply are not enjoyable). She talks about identifying bottlenecks in… Read More
Do You Need A Protocol or Just Context?
My oldest daughter Jacquelyn turned 15 in January and got her learner’s permit. Ever since, I have spent a significant amount of time riding around with her as she learns the ropes of driving (and sharing in her joy and excitement). While I enjoy our rides through neighborhoods and around (and around and around) giant… Read More
Representation and DEI in Practice
Dr. Niccole Bruno joins Dr. Andy Roark to talk about an outstanding event she put on at the VMX conference, A Day in Veterinary Medicine, and her company Blend.Vet. Niccole discusses the “pipeline problem” in veterinary medicine, and the lack of progress we have made (compared to the aspirations of our schools and profession, at… Read More
The Future of Independent Practice Ownership
The days of veterinarians owning the majority of veterinary practices seem to be permanently behind us. Does this mean that practice ownership by veterinary healthcare providers is coming to an end? Economist Dr. Matthew Salois joins the podcast to discuss the future of ownership and equity in veterinary medicine. Cone Of Shame Veterinary Podcast ·… Read More
Thoughts On Discounting & Paying Staff
A few weeks ago, I published one of my Cone of Shame podcasts on “Intentional Discounting.” I talked with Dr. Tannetje Crocker about when and how she gives discounts to clients in the emergency room, and the episode certainly got peoples’ attention. I ended up getting a bit of criticism over the piece, and now… Read More