Behind every great superhero is an even better supporting character. Someone hiding in the shadows, never in the spotlight, an unsung hero who doesn’t gets the credit they deserve. Iron Man has Pepper Potts. Superman has Lois Lane. Batman has Alfred. Veterinarians and veterinary technicians have our front office workers – the client service representatives (CSRs), receptionists, and managers. Read More
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What Do Veterinary Receptionists REALLY Want for Veterinary Receptionist Week?
It’s Veterinary Receptionist Week! A time to celebrate the Front Desk Rockstars, the Chaos Coordinators, the Lobby Guardians, the Multitasking Magicians, the Unsung Healthcare Heroes we know and love as Veterinary Receptionists. Read More
Everything You Need to Know About Bravery Can be Learned from a Bamboo Shrimp
My latest aquarium obsession? Bamboo Shrimp. I stumbled upon them one day while Googling aquarium stuff when I was supposed to be working. I was delighted to find that my local fish store had them. I got one, hoping that I wouldn’t kill it. They often die within the first 2 weeks of introducing them to an aquarium, and I haven’t had the best luck with shrimp. Read More
Kermit the Frog’s Annual Message of Hope
“I don’t know if you believe in Christmas” is the opening line of one of my top two favorite holiday songs (“The Christmas Wish” from the album with John Denver & the Muppets: A Christmas Together). Kermit the Frog is about to drop some major wisdom, hope and optimism. Read More
The Secret to my Success: Mentors and Motivation
Did you know that the average veterinary technician stays in the field for 7 years according to an AVMA study? Read More
A Simple Way to Improve Morale
I looked at the schedule and saw it was going to be a very busy day. Our surgery schedule was overbooked, meaning procedures would probably go into lunchtime. In addition, the appointment schedule was double booked for most of the morning. Read More