Maybe this will age me. That’s OK. As an aging Gen X’er, I am reminded often of the “Choose Your Own Story” books. For those who don’t remember, with these stories, every choice the reader made, they were instructed to skip to a section in the book that either gave you another choice or you had to read what fate your choices had sealed. Read More
Team Culture
A Love Letter to the Front Desk Superstars
Dear Brave Guardians of the Front Door, Telephone, and Email.
Thank you. From the bottom of my heart thank you for keeping my introverted phone-hating self from having to answer calls. Thank you for preventing my stomach from tying into knots with every ring. Read More
The Swiss Army Knives of Vet Med
You’re awesome. You probably don’t get to hear it enough but thank you for doing what you do. It’s not easy, I know; I’ve been there. Read More
Thank You to the Superheroes
Behind every great superhero is an even better supporting character. Someone hiding in the shadows, never in the spotlight, an unsung hero who doesn’t gets the credit they deserve. Iron Man has Pepper Potts. Superman has Lois Lane. Batman has Alfred. Veterinarians and veterinary technicians have our front office workers – the client service representatives (CSRs), receptionists, and managers. Read More
What Do Veterinary Receptionists REALLY Want for Veterinary Receptionist Week?
It’s Veterinary Receptionist Week! A time to celebrate the Front Desk Rockstars, the Chaos Coordinators, the Lobby Guardians, the Multitasking Magicians, the Unsung Healthcare Heroes we know and love as Veterinary Receptionists. Read More
The Secret to my Success: Mentors and Motivation
Did you know that the average veterinary technician stays in the field for 7 years according to an AVMA study? Read More