Mira Johnson CPA, CVPM joins Dr. Andy Roark to discuss embezzlement in veterinary medicine. In an AAHA survey, 86% of respondents said employees had stolen from their clinic. Why does this happen so commonly in our industry? Who is responsible and what motivates the behavior? What can practices do about it? Cone Of Shame Veterinary… Read More
‘He’s Bad, But He’s Fun.’ A Lesson Of Perception.
My dog Skipper is not a good dog. His rap sheet includes counter surfing, running away when called, stealing socks and eating them, and so on. He is nothing like my previous dog, Phoenix, who seemed to live to please me and my wife. Recently, my friend Ron visited. Him and Skipper developed an instant… Read More
Saying “No” With a Smile & Keeping the Team Motivated – November Mailbag pt. 2
Dr. Andy Roark takes more questions from the mailbag! Questions in this episode: How involved should associate veterinarians be with boarding in the clinic? Phone etiquette when trying to help non-clients on the phone who need assistance but they can’t be seen due to lack of appointment availability What are the best things to do… Read More
My Open Mic Night: Discovering Growth in the Uncomfortable
When was the last time you did something that scared you? For me, it was this past weekend. Six weeks ago, I signed up for a standup comedy class. While I have done improv comedy for about 10 years now, I’ve never done standup. I thought this class would be an opportunity to pick up… Read More
CBD, Labor Shortage, and Non-Economic Damages with Mark Cushing
Mark Cushing Joins Dr. Andy Roark to review recent trends and policy battles in veterinary medicine. He discusses the veterinary labor shortage, telemedicine, nurse practitioners, lawsuit damages and CBD regulation. He also gives his predictions for the midterm 2022 elections and how they will impact veterinary medicine in the coming year. Cone Of Shame Veterinary… Read More
Cutting Hours, Resting B Face & Angry Clients – November Mailbag
Dr. Andy Roark does the FIRST EVER Live-Stream episode of the Cone of Shame. This episode was streamed into the Uncharted Veterinary Community and features a Q&A session. Questions in this episode: I’m overwhelmed. Do you recommend I just cut back hours and turn people away? How do you tell an employee she/he has a… Read More