What’s it like to have your clinic torn apart online? When thousands of phone calls roll in telling you that you’re awful, what impact does that have on the staff and how do you handle it? Do you respond? What if that just makes things worse? Read More
Perspective
Why I’m Leaving The Vet Clinic
Today was a big day for me. My eighteen months of maternity leave has finally come to an end and I would have been returning to work as a registered veterinary technician at the same small animal hospital I’ve been employed with for over nine years now. But instead, I’ve chosen to take a big… Read More
Are You Trying to Be Someone Else?
In veterinary school, future vets are generally taught that there is a “right” way to do things. There is a gold standard, a best practice, and a correct answer. That mentality tends to seep into our minds… and our minds were already largely programmed this way in college if not before. We’re taught early on,… Read More
Which Encanto Character Are You? – Vet Med Edition!
If you have young children at home like me or are a Disney-loving child at heart, then the beginning of your 2022 has been dominated by the movie Encanto. I was just discussing with a friend how impactful Encanto is the first time you are actually able to pay attention to it without the distractions of… Read More
What Do I Do When I Don’t Know How to Help and Grow My Team?
Last week I had a conversation on the Uncharted podcast with my friend and colleague Stephanie Goss about how a practice manager might dig out of a pit of negativity. This manager had been running a veterinary practice for years where the practice owner “just didn’t want to deal with it” when staff conflict or… Read More
The Two Best Things You Can Do to Improve in the Exam Room
I think most of us believe knowledge is power. We are caregivers, healers and scientists. Of course, we recognize the benefits of accumulating information on which we can base our decisions. I do think, however, that we may over-value knowledge while under-valuing actual skills. We don’t give airline pilots a book on how to fly… Read More