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Vet Tech Life

Collaborative or Combative? Why the Doctor Tech Relationship Matters as Much as the Medicine

October 22, 2019 by Tasha McNerney BS, CVT, CVPP, VTS

The Technician Perspective

As a veterinary technician specialist, I get called in to consult with practices on how to make their anesthesia and pain management plans the best they can be. I sit down and review the protocols and practices, take an inventory of drugs available and converse with the staff about the flow of the surgery day. All of these things are super important when it comes to a quality patient experience however ONE THING stands out more than others. In order for the practice to be running at its highest level, the relationship between the technicians and doctors has to be one of collaboration and trust. Now I know trust is not built overnight but let me stress the importance of handing things over to your techs and letting go for a minute. 

Technicians are versatile and valuable asset to your practice. Teach them how to do ALL THE THINGS and you will see their confidence boosted and they will become more engaged and your practice will thrive. Want more time to make your phone calls or heck I don’t know… eat lunch? Teach your technicians to perform local blocks, call clients for follow up, or write discharge instructions. I have been surprised by how many clinics I visit and the technicians are scared to offer their help or suggestions because a doctor has told them their opinion doesn’t matter or to quote one technician “ to stay in her lane” when she suggested a tactic for dealing with an aggressive dog. Patient care suffers when your technicians feel they cannot be a part of the conversation regarding patient care. 

That’s not just an opinion it’s science:  In human medicine it’s been found both the safety and the quality of care patients receive depend upon the quality of relationships in the healthcare practice environment where care is provided (Joint Commission, 2008; Shen, Chiu, Lee, Hu, & Chang, 2010). Intimidating or disrespectful behavior by doctors toward nurses impacts the healthcare practice environment in a negative way, affecting both nurse retention and patient outcomes (Institute of Medicine [IOM], 2010; Joint Commission, 2008; Schmalenberg & Kramer, 2009).

So, docs why can’t we work together to create the best patient outcomes? Teach your techs the way you want things done, set up a standard of care and let them flourish. But don’t just take my word for it… here’s amazeballs veterinarian Dr. Lauren Smith to give us the white coat opinion on how we can bridge the gap and maximize efficiency.

The Veterinarian Perspective

As a veterinarian, I make life and death decisions every day. I go into exam rooms and examine sick pets with emotionally distraught clients. I cut open animals and touch their insides, then put them back together. It’s a LOT of responsibility. 

At the end of the day, the buck stops with me. If a cat dies because a technician gave the wrong dose of insulin, it’s my fault. If a client gets bitten because an assistant wasn’t restraining properly, that’s on me. If a boarder doesn’t get her seizure medication and has a seizure because the client service representative didn’t mark it properly on the intake paperwork, it’s my license on the line.

Being a veterinarian is hard. And it’s easy to let the weight of all that responsibility go to your head, for better or for worse. So, I can understand why some of my fellow vets have a hard time letting go and putting their trust in their support staff. I mean, it’s easy for people to tell someone else what to do when it’s not their butt on the line, right? And besides, you’re the one who spent all those prime dating and socialization years with your head buried in a book learning how to make these decisions. You’ve given up countless opportunities and made innumerable sacrifices to get here. How can you trust anyone but yourself?

Only the real question should be, how can you not? Trust is integral in everything we do. We ask for it every day, and trust is mutual. If we ask for it, we need to be able to give it in return.

Little moments of splintered trust add up. Every time you dismiss a technician, you teach them that it’s not okay to speak up. And I wish I didn’t have to say this, but degrading and belittling others is never okay, nor is throwing or punching things (yes, I know of instances where this has happened).

And believe it or not, one day you’ll be the one to calculate a drug dose wrong, or to draw up the incorrect medication. Will your technicians feel safe speaking up? And think of all the little benefits you’ll miss out on, too – the new, more efficient way of doing things they might have suggested if they felt they’d be heard. Or maybe, just maybe, trusting them to intubate patients and read an ear cytology will free you up to finish your charts, research a case, or grab a quick break so that your mind is more focused and less likely to miss something important.

And stepping outside of ourselves for a minute — you’ll make their lives better too. Career satisfaction is strongly tied to respect from coworkers, increased responsibility, and opportunities for challenge and growth. Give your support staff these things and they’ll be happier, more productive, and may even, occasionally put us to shame… I mean, look at how many more references Tasha McNerney, CVT, CVPP, VTS, awesomest anesthesia nerd around, used in her half of this article, while I have none!

And stepping back into ourselves for a minute, having happier support staff makes going to work more pleasant. It also increases staff retention which is great since high turnover is terrible for our bottom line, our relationships with our clients, and our own sanity when we’re working chronically short-staffed. 

So next time the stress of our job starts making you crazy, lean on your staff instead of snapping at them.

The views and opinions expressed in this article are those of the author and do not necessarily reflect the position of the DrAndyRoark.com editorial team.




Dr. Lauren Smith is a 2008 graduate of Ross University School of Veterinary Medicine. She completed her clinical rotation at Cornell University before returning to Long Island to enter general small animal practice. Dr. Smith is a pet mom to a blue-eyed poodle mix named Frankie and a very needy cat named Charlie. She is also an aunt to a smart, funny, strong-willed niece.

Dr. Smith is the creator of The Vetitude; a website and social media presence that promotes empathy, self-awareness, and emotional intelligence in veterinary medicine. You can find out more at thevetitude.com

Filed Under: Blog Tagged With: Vet Tech Life

What do Techs want for Vet Tech Week?

October 14, 2019 by Kelsey Carpenter

Vet Tech Week is arguably one of the best weeks of the year. It competes only with that one week in February where I trialed the “pizza for breakfast” diet. So what are YOU doing to celebrate the superheroes of your clinic?

Ok, let’s address reality here: Some of you are procrastinators. Or – to quote the infamous Stephanie Goss – maybe your lives resemble a “dumpster fire” at the moment. That’s ok. This week can sneak up on you sometimes. So, we took to the Dr. Andy Roark Facebook page to ask Veterinary Technicians this important question: What is the best gift you’ve ever received for Vet Tech Week? Here, we’ll highlight some of their answers so that you can get them what they REALLY want this week.

Photo courtesy of Shelia E.

Make it personal!

When it comes to gifts, the more personal you make them, the more meaningful they become. Recognizing your Technician’s personal goals, interests, and hobbies is a great way to make them feel valued on a whole new level.

“I recieved a cat tree from my employers. It was super thoughtful and very much appreciated with my 5 cats!” – Erinn K.

“Personalized stickers to mark your favorite pens with.” – Katie H.

“Last year our management hand made to go cups with our names on them and pawprints. Filled with candy.” – Krista B.

Get your reps involved.

Did you know you can reach out to your drug/food reps for help? We heard lots of stories of reps getting involved and making some great celebrations possible! Remember, they appreciate Vet Techs, too!

“My all time favorite was last year our rep did a mani/pedi on our day off with a full mimosa/Bloody Mary bar!” – Lynette K.

“My hospital spoiled the crap out of us all week. They organized with different reps to provide us with buffett style Breakfast and Lunch every day.” – Katie H.

Food. Always food.

Lauren A. summed this one up perfectly when she said “I’ve never known a vet clinic to turn down free food, especially on busy days when we just need something to shove in our mouth between tasks.” One of the many ways to a Veterinary Professional’s heart is definitely through the stomach, so don’t skimp on the food this week!

“We get a full breakfast of sausages, eggs, bacon, french toast, fruit etc made bright and early in the morning by one of doctors. It is so nice!” – Magda J.

“The best “ present” I ever got were the doctors making us breakfast. Homemade breakfast was the best.” – Adria B.

Include the clients and coworkers!

Vet Tech Week doesn’t all have to come from management. Remember that appreciation from clients and coworkers is a fantastic gift, as well! Use your lobby, your website, and your social media to help involve clients in the Tech Week celebrations, and make sure the rest of your staff has the opportunity to say thank you, too!

“We…do a special feature on Facebook so clients can leave mushy sweet comments and let the techs now how appreciated they are!” – Maria P.

“We had an associate vet that was sooooo incredibly thoughtful and kind. She…made signs about loving the techs and put them in the lobby. Each one was one of our names.” – Amanda M.

“Client here for what I consider the best vet hospital ever! Every year I bake for the entire staff & I try to do this a few times during the year – the entire staff deserves to be acknowledged & appreciated – love them all!!” – Cynthia G.

“My favorite has been having everyone write a compliment for every other coworker and then compiling all of the compliments for each person into one document (often inside one of their gifts).” – Susan S.

“Cards from coworkers of props for all I do. I know I shouldn’t need it but it feels so good to know you are recognized.” – Mandi T.

Massages. All the massages!

Being a Veterinary Technician is a back-breaking job (both literally and figuratively). Massages was BY FAR the most popular gift mentioned by our Vet Tech community! These can come in the form of group outings, gift cards, or – quite possibly best of all – bringing a masseuse in to the clinic for massages on site!

“The last two years we’ve gotten 15 minute chair massages. It’s awesome!” – Lisa L.

“Last year we got chair massages from a massage therapist and it felt great!” – Vickie H.

“Massages would also help the achy ouch’s days that build up.” – Amy F.

So much room for activities!

It doesn’t all have to be food and goodies. Sometimes activities and experiences are just as great a gift, and a great bonding experience as well. Here are just a few ideas:

Photo courtesy of Lynette K.

“I…have made tye dye scrub tops for my staff – that’s something fun for them (and fun to make as well)! Any white scrub top will work, some fabric soaks it in better. But it’s really easy! Get dye on amazon or local craft store!” – Lynette K.

“Our associate veterinarian, who also happens to be our friend, has treated us to a Broadway show almost every year the past few years. It has been SO much fun and it’s great that we get to hang out with one another outside of work.” – Robbyn M.

“I think my crew/me would appreciate getting out early one night planned and concrete and going out to appreciate each other and relax!” – Amy F.

Assorted goodies.

There were so many great gift ideas listed in the Facebook thread (click that link to check it out for yourself!) Here are just a few highlights:

“Doctor treated LVT to a cooking class to cook the own meal and dessert. It was awesome!” – Stacy B.

Photo courtesy of Kate P.

“We are also giving out “coupons” as prizes this year – get off 1 your early, I don’t have to clean that kennel, t shirt day, etc.” – Kassie N.

“Highlighters to coordinate my anesthetic charts!” – Hailey C.

“Money goes a long way in making me feel appreciated.” – Erin M.

“Snarky vet tech coloring book. 😂 and movie passes. ♥️” – Angel P.

“$50 Amazon gift card and a tumbler with my name on it!” – Heather G.

Good old-fashioned gratitude.

Sometimes, the easiest gift is also the one that means the most. Remember that when it comes down to it, this week is about appreciating Veterinary Technicians for their skill, compassion, and grit. It’s a tough job, and it takes some really special individuals to fill it! And while no one does it for the purpose of being thanked, acknowledgement can still mean the world.

“A sincere note from a supervisor or coworker also goes a long way.” – Mary M.

“Sincere respect and appreciation goes a long way Techs who feel appreciated are great employees who shine.” – Keri W.

“Topped it off with a hand written card with how much I appreciated every single one of them. Gratitude goes so far and it was my honor to dedicate my time to such an awesome staff.” – Daniele I.

“I stepped into Heaven when I took this job 7 yrs ago. I have never once left the building without the Dr or management looking me in the eye and saying “thank you for your help today.” – Krista B.

Filed Under: Blog Tagged With: Vet Tech Life

If You Need to Leave, It’s Okay

October 6, 2019 by Dr. Andy Roark Community

The average vet tech’s career is 7-10 years. Did you know that? I did. And after 5 years in veterinary medicine, I thought I almost made it. That statistic won’t get me. Here I am. I have arrived. But it’s funny how quickly things can change.

When I became pregnant, I thought how serendipitous my situation was. I worked long but varying days as a vet tech and my husband was home during the day, working evenings and weekends as a musician. This is perfect! He’ll be home with the baby in the daytime while I’m at work, and I’ll just make sure I’m home before he has to leave. Things were falling into place perfectly; life was putting a path in front of us and we knew exactly what to do.

Then I went into labor, had a cesarean section under general anesthesia, and woke up to the most beautiful human I have ever seen lying on my chest. It’s amazing how quickly things can change. When you’re pregnant everyone tells you, “just you wait, everything is different after you have kids,” but they never tell you how. Maybe it’s something different for everyone. For me, this tiny little boy, yawning under a knitted hat, needed me more than anything in this world and I could not leave him.

Postpartum was hard for me. I had complications that made me closely examine my life in a way I’d rather not have. I spent weeks grappling with the decision: If I leave, am I giving up everything I’ve worked so hard for? If I stay, am I giving up precious time with my baby? My identity had largely become based around what I did for a living and if I wasn’t vet teching, wasn’t even working… then who was I? Ultimately my husband got a day job and I resigned. I felt horrible, like I was abandoning everyone I worked with, and after everything they’d done for me. I felt selfish. But guess what? They understood. And guess what else? Life went on without me and the whole hospital didn’t fall apart. 

My son is 8 months old now, I love being a stay at home mom, and my former bosses and coworkers are still doing just fine. Maybe that should be a bruise to the ego, but it’s a relief. I am not so important that the entire system will fall apart without me. Others will not crumble in my absence. This relieves me of the guilt that I felt for doing something that was really important to myself and my family. 

I know not everyone can do this. To be honest, I’m amazed that we have. If you have to work or want to work, there’s no judgment here. I felt strongly about something and I’m lucky that I was able to make it happen. But feeling strongly about it didn’t make it easy. I felt guilty, I questioned if I was doing the right thing. I questioned my whole identity.

If I’m being completely honest, I was feeling burnt out anyway, I just never let myself think about it until I actually thought about it. Then it was amazing how quickly things changed. Time and distance have refreshed my passion for veterinary medicine. I don’t know when I’m coming back or where I’m going, but I know I’m excited to see where I end up. I might feel very differently if I had never turned my whole life upside-down.

There’s no way to sugarcoat the fact that this is a hard career to maintain. My point is, only you know what’s right for you and you have to follow your own happiness. I’m not saying quit your job tomorrow, but if there’s something else you want to be doing then try to figure out a way to do it. If you’re not happy, start looking for something else. Change jobs, or change careers. Sure, things might be upside down for a while, but you would figure it out. You can always figure something out. No job is worth your happiness, your wellbeing, or your life. They will be fine without you, and you don’t owe anyone anything. If what you’re doing is swallowing you up, get out while you still can.

Because no matter how bad it seems, things can always change.

If you need to take a break it’s okay. If you need to leave, it’s okay.

The views and opinions expressed in this article are those of the author and do not necessarily reflect the position of the DrAndyRoark.com editorial team.


ABOUT THE AUTHOR

Candace is a graduate of the St. Petersburg College Veterinary Technology program and Certified Veterinary Technician in the Tampa Bay Area. In addition to being a CVT, she also holds a Bachelors degree in psychology from the University of South Florida – St. Petersburg. She shares a home with her husband, son and dog Sadie. In her spare time, she enjoys cooking, traveling and changing song lyrics to make the song about Sadie.


Filed Under: Blog Tagged With: Vet Tech Life, Wellness

It’s Time to Redefine Myself – As a Mom and an RVT

September 22, 2019 by Dr. Andy Roark Community

The time has come for me to return to my job as a registered veterinary technician (RVT). I have had one incredible year with my first child and can’t help but be completely grateful for this time with him and, if I’m being completely honest, the time with myself. 

Mastering New Goals

I am coming out of this maternity leave a completely different woman than I was just over 12 months ago. Is it just me or did any other mommas feel SUPERHUMAN after creating and giving birth to a child? The realization that I could get through anything my body or mind asked of me was the boost I needed to start pursuing more of my goals. 

I quickly dove into my first dream of becoming a vegetarian and not just eating like one on Meatless Mondays. Then I crushed my fitness goals with a combination workout of HIIT and weight lifting which was super motivating! 

The next dream would be the most challenging one yet and require me to test my faith as I had never tested it before. I honestly didn’t even recognize it as a dream until my friend “dragged” it out of me. We spent every Wednesday together with our babies who were born 10 days apart and one day we got talking about our careers and goals. My friend, being the go-getter she is, encouraged me to share any career aspirations I might have had. 

She managed to breathe life into this tiny spark of an idea I had lodged in the depths of my brain. I had never let myself sit with this idea or legitimize it in any way. However, once I had spoken of it out loud I could not put it to rest. It became absolutely imperative to start pursuing this goal. After all, my time on maternity leave was proving to me that I could do just about anything I set my mind to. 

It’s been less than 8 months since I committed to starting my own side hustle, as a Pawdoption Guide, and there’s no turning back! My mission is too important! I want to shout from the rooftops to #adoptdontshop and empower pet owners and future pet owners with knowledge and tools to cultivate amazing relationships with their pets. I will see to it that more people choose pet adoption because they feel supported and educated in their efforts to become pet owners. 

Getting Back in the Clinic

It’s no wonder I’m feeling a bit apprehensive in the last few days of my leave. What an amazing road I’ve had to get to where I am now. What an opportunity for reflection and self- development.

My anxieties seem to revolve around less time with my son (how that will impact myself and him) and how our family will handle the displaced housework and the morning/evening change in routine. Can I just say that it’s okay to FEEL! I am a rational person, I can reason out why I must return to the clinic but it doesn’t make it any less difficult. Just so you know, the best thing you can do when talking to a mom is just listen and let them feel their feelings. I know this transition is necessary and the time is right but it’s still stressful and I’m not going to pretend it’s going to be a cakewalk.

The role I am returning to as an RVT will also be a big transition. In order to have more stability and routine, I have taken on new responsibilities at the animal hospital. This decision was not made lightly. Previously my day to day revolved around surgery; admitting patients, prepping for, monitoring and aiding in the recovery of surgery. I will now be assisting veterinarians with appointment flow and spending much more time interacting with clients and their pets in the exam room. 

At first, when thinking about this, there were a lot of tears, I couldn’t control the emotion pouring out of me. How could I be an RVT and not do surgery? I had come to love surgery and that feeling I got from keeping our patients safe and comfortable. After I calmed down, I realized I had come to define myself by these skills. My self-worth was totally wrapped up in surgery. The ability to place catheters, monitor surgery, adjust anesthetic gas and fluid rates, even bond with the veterinarians in surgery – these things defined me as a tech. If I think less of myself without surgery, what would others think? Will I still be respected?

I had no clue that I was so attached to one aspect of my job. However, it took me very little time to decide that my family took priority and that I needed stability in my life right now. This is probably one of the most selfless choices I’ve ever made – giving up something I love for the people I love. But I’ve come to think of it like this; it is what you make of it! If I go into this new role kicking and screaming I have no doubt I’ll dislike it, but if I choose to give it my all, start honing new skills and become an expert in something completely different I could really grow. It’s time to redefine myself as an RVT. I am responsible for who I become and I am limited when I define myself by one thing. 

It’s almost impossible to prepare yourself for this transition. You just have to live it and feel it. Going back to work means less time with my son but it’s an opportunity for career growth. The growing pains are inevitable but it’s time. It’s time for my son to have more independence and it’s also time for me to relinquish some of my control and dependence on him. 

Moms everywhere are amazing for going through this crazy, emotional journey that is motherhood. We are warriors in all we do and all that we have done! I have never felt braver than I did following my son’s birth or now in my choice to go back to work. All I can say is that it’s time… 

The views and opinions expressed in this article are those of the author and do not necessarily reflect the position of the DrAndyRoark.com editorial team.


ABOUT THE AUTHOR

Bethany is a Registered Veterinary Technician from Kitchener, ON Canada. She proudly serves as an RVT at a small animal practice for 6+ years now. Rescue pets are near and dear to her heart; heck, she’s got 3 of her own! She launched her very own side hustle Pawdoption Guide while on maternity leave, in order to connect families with the RESCUE pet of their dreams! Please join the #adoptdontshop movement and find out more at www.pawdoptionguide.com.

Filed Under: Blog Tagged With: Perspective, Vet Tech Life, Wellness

They Just Want To Be Paid

August 29, 2019 by Nicole Palumbo, DVM

I’m unsure what workshop has instilled the notion of “perks” to keep employees happy but I have to respectfully disagree with it. I will admit, knowing there is going to be a free lunch after a rough day is nice but I can’t help think of better uses for that money. It seems as though there is always enough money for free treats or lunches but when it comes time to discuss raises or 401k matching the money magically disappears. 

I know running a business is not an easy task but I can tell you as a person who started at the bottom it is easy to feel discouraged regarding job security and respect when you are barely paid slightly above minimum wage. In the veterinary clinic, the veterinarians are ultimately the ones who make the decisions and the money to keep the practice open but without the support staff, we could never be as successful. We ask so much of our support staff daily but a lot of the time their pay does not reflect that. Technicians are burning out. They are seeing jobs at grocery stores and fast-food restaurants that are offering higher hourly wages and frankly less stress than their current jobs. A love of animals sometimes isn’t strong enough to keep them in the business. Some of them are getting stolen away by corporate practices that can offer higher wages. Some are just leaving the field altogether. 

Recently I created a survey for technicians and shared it with some other clinics to gather data. It was anonymous and had simple questions so I was able to gather this information without bias. The questions ranged from how long have you worked at your current practice, to hourly pay range, and the affordability of living on their own. Out of all of the responses, even with seniority and higher pay, not one technician could afford to live on their own. Most technicians’ pay ranged from $11 an hour to the highest and most senior at $17 an hour. Many technicians admitted to having side jobs, despite working 40 plus hours a week as a technician. All technicians felt severely underpaid for the type of work they are required to do. The majority, but not all, went to veterinary tech school and have acquired sometimes up to $40,000 in student loan debt. Let’s do some math to get the full picture. 

Say I am one of those technicians that are paid $11 an hour. With taxes and potential healthcare taken out, I am making roughly $1300 monthly if I am lucky to work a full 40 hours a week. With my student loans at about $300 per month on standard repayment, I have about $1000 dollars left over for rent, utilities, phone, weekly gas and food, and clothing – not including emergencies. In most cities- even rural areas- rent alone can cost between $550-800 for a studio apartment. If you want to save money and find a roommate most two-bedroom apartments can be as much as $1000-1400 depending on the city- not including utilities. If you do the math – every month that person is in debt. For a lot of the younger veterinary technicians, unless you are married or have help from family, you cannot afford to be on your own. Even when you look at the math on the technicians making slightly more, they still are barely scraping by if they want to enjoy their jobs and life. 

We complain about not having good help or people who are willing to work the hours we do but we forget how little these people are paid. The lives of many of our patients are in their hands and technicians deserve better. We cut costs with generic medications and discount services for our best clients but when it comes to our own staff we undercut their worth. As with any company, the workers may be replaceable but the people themselves truly are not. Maybe this means we increase everyone’s base hourly or maybe we start treating them like the crucial part of the hospital and start them on a salary? Either way, we need to pay them better and hopefully stop the burnout and loss of good employees. Remember, the business may rely on the veterinarian but without the support staff, we cannot truly function.

The views and opinions expressed in this article are those of the author and do not necessarily reflect the position of the DrAndyRoark.com editorial team.

Filed Under: Blog Tagged With: Perspective, Vet Tech Life

TISI: Veterinary Technicians Are At War and No One Is Talking About It

May 21, 2019 by Anonymous

Within veterinary medicine, there is a battle being waged in the trenches. Veterinary Technicians are in a fight for their careers – for respect and for fair wages. Credentialed technicians are battling for recognition and higher median salaries, all while managing patient loads, clients, DVMs and their outside lives.

Lack of title protection over existing credentialed terminology has led to unscrupulous people using titles they didn’t earn or that have been revoked due to unethical behavior. National and state organizations that are supposed to be supporting and promoting credentialed technicians are losing members or not engaging their membership. Corporate hospitals are hiring non-credentialed employees at lower wages. Technicians are being forced to work two, and sometimes three different jobs just to survive. Compassion fatigue and burnout are rampant and technicians are leaving the field more quickly than ever before. Suicide rates on veterinary medicine continue to rise. People are miserable.

What’s the solution? I wish I had a magic answer for that but the truth is, I don’t know. I do have some suggestions as to where to start. We need fresh voices. The way we’ve always done things clearly isn’t working anymore. The people who have always been in leadership positions need to take a moment and look around, and consider allowing new leaders to emerge. Times have changed. Hospitals have changed. People’s priorities have shifted. Discussions need to happen and those fresh voices need to be heard.

We can acknowledge that times have changed and move forward accordingly, or we can stay where we are, destroying our profession from within.

The views and opinions expressed in this article are those of the author and do not necessarily reflect the position of the DrAndyRoark.com editorial team.

Filed Under: Blog Tagged With: There I Said It, Vet Tech Life

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